How to file a complaint on Dangdang.com
During the shopping process, consumers may encounter various problems, such as product quality problems, logistics delays, and inadequate after-sales service. As a well-known e-commerce platform in China, Dangdang has relatively complete services, but some disputes will inevitably arise. This article will introduce in detail Dangdang’s complaint channels, complaint process and popular complaint topics in the past 10 days to help consumers solve problems efficiently.
1. Complaint channels on Dangdang.com
Consumers can complain to Dangdang through the following channels:
| Complaint channels | Contact information | Applicable scenarios |
|---|---|---|
| Customer service phone number | 400-711-6699 | Urgent issues, quick response |
| Online customer service | "My Order" page of Dangdang APP or official website | General inquiries |
| service@dangdang.com | Detailed problem description and attachment submission | |
| social media | Weibo @dangdang.com, WeChat public account “Dangdang” | Public complaints and public opinion supervision |
| consumer association | 12315 official website or APP | Unresolved disputes on the platform |
2. Dangdang.com Complaint Process
In order to improve the efficiency of complaints, consumers are advised to follow the following steps:
1.collect evidence: Keep screenshots of orders, photos of product problems, chat records, etc.
2.Contact customer service: Give priority to feedback problems through online customer service or telephone customer service.
3.Submit a complaint: If the complaint cannot be resolved by customer service, you can submit detailed complaints via email or social media.
4.Follow up: Record the complaint number and follow up the processing progress regularly.
5.external appeal: If the platform does not handle it properly, you can appeal to the consumer association or market supervision department.
3. Popular complaint topics in the past 10 days
According to a search on the entire Internet, popular complaints on Dangdang.com in the past 10 days are mainly concentrated in the following aspects:
| Complaint type | Proportion | Typical cases |
|---|---|---|
| Logistics delay | 35% | The order shows shipping but the logistics information has not been updated for a long time. |
| Product quality issues | 25% | The books received were damaged and poorly printed. |
| Poor after-sales service | 20% | Return or exchange application was rejected without reason |
| price dispute | 15% | The price changes during the event and is not insured. |
| Other questions | 5% | Account abnormality, coupons cannot be used, etc. |
4. Notes on complaints
1.Timeliness: Product issues must be raised within 7 days after receipt. For special products, please refer to the page instructions.
2.Communicate politely: Avoid emotional expressions and describe problems clearly to make it easier to get solutions.
3.keep credentials: Electronic invoices, unboxing videos, etc. can be used as strong evidence.
4.Platform rules: Understand Dangdang’s return and exchange policy in advance to avoid being rejected due to non-compliance with the rules.
5. Summary
As a large e-commerce platform, Dangdang.com provides a variety of complaint channels for consumers to choose from. When encountering problems, it is recommended to give priority to solving them through official channels while retaining relevant evidence. If the problem is still not properly handled, you can appeal to a third-party agency. Through reasonable rights protection, consumers can better protect their own rights and interests.
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